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Quality Assurance - Mystery Visit

Quality Assurance - Mystery Visit


Quality Assurance


All, Africa, Asia, Australia, UK, Europe, North America, South America


All year


Leisure, Business, Trade

Main Description

VisitScotland offers a programme of bespoke mystery visits. The aim is to offer a consultation on quality, working in partnership with the business to set a benchmark for the visitor experience. With these visits the focus is on measuring service delivery and the standard of customer care provided. Business corporate standards can also be included and our assessors will measure compliance against these. Your business receives detailed objective feedback (both verbal and written), enabling you to deliver the targeted training and support your team requires.


Accommodation, Attraction and Activity Venue

Actual Cost

Bespoke product


Industy Relationship Manager