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Quality Assurance - Mystery Visit

Quality Assurance - Mystery Visit

Type

Quality Assurance

Market

All, Africa, Asia, Australia, UK, Europe, North America, South America

Availability

All year

Audience

Leisure, Business, Trade

Main Description

VisitScotland offers a programme of bespoke mystery visits. The aim is to offer a consultation on quality, working in partnership with the business to set a benchmark for the visitor experience. With these visits the focus is on measuring service delivery and the standard of customer care provided. Business corporate standards can also be included and our assessors will measure compliance against these. Your business receives detailed objective feedback (both verbal and written), enabling you to deliver the targeted training and support your team requires.

Relevance

Accommodation, Attraction and Activity Venue

Actual Cost

Bespoke product

Contact

Industy Relationship Manager